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TWOSIDES_1©Matthew HamsIn 2013, 72% of Americans surveyed said that print and paper can be a sustainable way to communicate when produced and used responsibly (Toluna and Two Sides, 2013). This was great news and indicated that many people understand the sustainable nature of paper.

Have you ever thought about what defines a sustainable product? A bit of research on this topic shows that the key features include:

  • made from a renewable resource
  • re-usable and recyclable
  • made using renewable energy

…the exact features of forest products, like wood and paper! Here are key points to remind us of the great features of print and paper:

1- Paper supports sustainable forest management. The North American paper industry promotes sustainable forestry and depends on sustainable forest growth to provide a reliable supply of wood fiber. Paper manufacturers do this by encouraging forest sustainability through their purchase and use of certified wood fiber and by promoting sustainable forest management policies and practices. By providing a dependable market for responsibly grown fiber, the industry also encourages landowners to continue managing their forestland instead of selling it for development or other non-forest uses. Read more.

2- Sustainable forest management benefits people and the planet. Collecting used paper and recycling it into new products is good for the environment. However, the wood fibers in paper can be recycled only about five times before they get too weak and break down. That’s why we need fresh fiber harvested from responsibly managed forests, too. Using fresh fiber creates a sustainable cycle of high-quality recyclable material to continually replenish recycled fiber. Without fresh wood fiber, recycled fiber would quickly run out and most paper production would cease within months. Read more.

TWOSIDES_3©Matthew Hams3- Paper is one of the most recycled products in the world. Paper is the most recycled product in the world. Since we began tracking how much paper gets recycled back in 1990, the recovery rate for used paper has increased dramatically. We’re not only recovering more, but we now know how to get the most environmental and economic benefits from using recycled paper in new products. Read more.

4- Much of the energy used in pulp and papermaking is renewable. Nearly two-thirds of the energy used by U.S. pulp and paper mills is self-generated using renewable, carbon-neutral biomass in high-efficiency combined heat and power (CHP) systems.   In fact, the U.S. paper and forest products industry produces and uses more renewable energy than all other industrial sectors combined. Read more.

5- The carbon footprint of paper is not as high as you think. For paper products, the carbon footprint includes all greenhouse gas emissions from harvesting trees through the manufacturing process to use and disposal or recycling. A look across this entire life cycle shows that paper’s carbon footprint can be divided into three basic elements: greenhouse gas emissions, carbon sequestration and avoided emissions.   Each of these elements is influenced by important characteristics that make paper’s carbon footprint smaller than might be expected:   it’s made from a renewable resource that stores carbon, it’s manufactured using mostly renewable energy and it’s recyclable. Read more.

6- Electronic media also has environmental impacts that cannot be ignored. Rather than asking which is better, paper or electronic communication, we should be working to determine which combination of the two has the least impact on the environment while best meeting social and economic needs.   As the population and resulting demand on resources continues to grow, a sustainable future will necessarily depend more heavily on the use of renewable and recyclable products and less on non-renewable materials and the use of fossil fuel energy. Read more.

7- “Go Green – Go Paperless” messages can be misleading and may not meet best practices for environmental marketing. Many leading U.S. companies are urging their customers to go paperless with claims that paperless bills, statements and other electronic communications save trees, are “greener” or otherwise protect the environment. Beyond the fact that “go paperless” marketing messages ignore the highly sustainable nature of print on paper – it comes from a renewable resource, is recyclable and recycled more than any other commodity in the U.S. and has great carbon characteristics – these claims fail to meet the most basic tests for acceptable environmental marketing as outlined by the U.S. Federal Trade Commission (FTC) and others. Read more.

8- Paper is one of the few truly sustainable products. Paper is made from a natural resource that is renewable, recyclable and compostable. These features, combined with the paper industry’s advocacy of responsible forestry practices and certification, use of renewable, carbon-neutral biofuels and advances in efficient papermaking technology, make paper a product with inherent and unique sustainable features. Read more.

There you have it. Each one of the above paragraphs links to our more detailed fact sheets packed with great information and backed-up with verifiable evidence and scientific reports.

Happy Earth Day!

Phil Riebel
President, Two Sides North America

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fsjpegWhen it comes to the sustainability of the Graphic Communications Value Chain, it’s important to separate verifiable facts from opinions and misleading information. Fortunately, Two Sides (www.twosides.us) has the resources that can help.

Two Sides has posted nine new 2-page Fact Sheets related to the sustainability of print and paper. Written in clear, easy-to-understand language and including citations to verifiable sources, these Fact Sheets make it easy to understand that print, paper, and packaging have a great environmental story to tell.

Below you’ll find a quick summary of each of the nine new Fact Sheets, plus a link leading to the fact sheet itself.  Please feel free to share these valuable resources with colleagues, customers, students and local media. You can be part of Two Sides’ efforts to end the harmful practice of “greenwashing” (using inflated, inaccurate, or misleading data to misrepresent environmental performance).  Check out the facts, then click through for the downloadable Fact Sheets:

FACT: “Go Green – Go Paperless” and “Save-a-Tree” claims are misleading and may not meet best practices for environmental marketing.  These marketing messages ignore the highly sustainable nature of print on paper – it comes from a renewable resource, is recyclable and recycled more than any other commodity in the U.S. and has great carbon characteristics. Learn More

FACT: Anti-paper environmental claims are often inaccurate and should be challenged. After research showed that more than half of America’s leading banks, utilities and telecommunications companies are using misleading anti-paper environmental marketing claims, Two Sides began its “myth-busting” campaign. To date, more than 40% of those contacted have eliminated unsubstantiated anti-paper claims from their marketing. Learn More

FACT: E-Media also have environmental impacts. A recent study estimates that developing countries will produce at least twice as much electronic waste (e-waste) as developed countries within the next six to eight years. Uncontrolled toxic emissions can result from the informal recycling practices often used in the developing world; these emissions can include dioxins, furans, and cyanide. Learn More

FACT: The carbon footprint of paper is not as high as you may think. The U.S. forest products industry is a leader in the production of renewable energy, with more than 65% of the on-site energy needed to produce paper products derived from carbon-neutral biomass. Learn More

FACT: Sustainable forest management benefits people and the planet. In addition to replenishing the supply of recycled fiber, the U.S. paper industry’s perpetual use of trees harvested from responsibly managed forests has a host of economic, social and environmental benefits. Learn More

FACT: Paper is one of the most recycled products in the world. In 2012, nearly 51 million tons or 65.1% of the paper used in the United States was recovered for recycling, up 76% since 1990. The industry’s new recovery goal is to exceed 70% by 2020. Learn More

FACT: Most of the energy used to make pulp and paper is renewable. The print and paper industry accounts for only 1% of global carbon dioxide emissions; at a global level, the greenhouse gas emissions from the forest products industry value chain are largely offset by sequestration in forests and forest products. Learn More

FACT: Paper is one of the few truly sustainable products. Paper is made from a natural resource that is renewable, recyclable and compostable; in the United States, paper is recycled more than any other commodity in the municipal solid waste stream, including plastics, glass and metals. Learn More

FACT: Paper supports sustainable forest management. The income U.S. landowners receive for products grown on their land—including wood for papermaking—encourages them to maintain, renew and manage this valuable resource sustainably, instead of converting forestland to non-forest uses. Learn More

Led by sustainable and responsible forestry, paper production and printing, the U.S. Graphic Communications Value Chain is working to ensure that, in a world of scarce resources, print and paper’s unique recyclable and renewable qualities can be enjoyed for generations to come. By sharing these Fact Sheets, you can help Two Sides U.S. and its member companies strengthen the paper, packaging, print, and related industries—and make an important contribution to real environmental sustainability. Find more resources, plus information on how to become a member company, at www.twosides.us.

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bustPut on your dancing shoes and watch our latest animated video that features some great facts and figures about the important role that paper and print media play in an environmentally sustainable world.

Click this link to view the video

This is a great resource for professionals in the Graphic Communications Value Chain who want to share facts and figures, and dispel “greenwashing” myths about print and paper.

ecgrThe video is an animated version of our popular “Eco-Graphic”, a full-color Infographic poster available for download here.  The Eco-Graphic was created by Lynette Maymi, a design professional from Pompano Beach, Florida and winner of the Two Sides Eco-Graphic Challenge.

Thanks again to graphic designer Marco Morales and the Two Sides US sustainability and marketing committees for their great work and input on the video!

Phil Riebel, President, Two Sides U.S.

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When you work closely with the people and companies involved in the Graphic Communications Value Chain – the papermakers, printers, publishers, foresters, and countless others who make paper products and printed communication possible – it’s easy to see how versatile, practical, and environmentally beneficial responsible production and use of print and paper can be.

For the public at large, however, that positive message is harder to see. Working against negative information and environmental misconceptions about print and paper is difficult; I’m sure we have all had moments when we feel like nobody out there understands the true sustainable features of our products.

That is why it’s great to find others who are also working to dispel the myths and convey the “good news” about paper and print products and their sustainability. A case in point is a series of articles sponsored by Two Sides member company International Paper. The articles are available online at Triple Pundit, a new-media company with one of the world’s most well-read websites on ethical, sustainable and profitable business.

These six highly informative articles were fact-checked by the Food and Agriculture Organization of the UN. They do a great job of conveying the positive attributes of print, paper, and forest products, with a special focus on certification and sustainability. We’ve provided a quick summary of each below, with a link to the full article on the Triple Pundit website. I hope you find them a useful resource.  Feel free to share ideas and resources in the Comments section below.

Paper and the Untold Sustainable Forestry Story

By Teri Shanahan, Vice President, Sustainability, International Paper

This is a great introduction to what the author calls “a counterintuitive story: harvest trees to save forests.” She lays out one of the most important fundamentals of the sustainable forests equation: privately owned forestland not used for forest products is at serious risk of being given over to other uses.  “In the U.S., a whopping 70 percent of forestland are ‘working forests’ that rely on an economic driver for their existence,” Shanahan notes. “By using paper, recycling that paper, and choosing paper once again, you can play a part in preserving our planet’s forests.”

Deforestation and the Role of Paper Products

By Phil Covington

This article provides a balanced look at the causes and consequences of deforestation. Globally, around 40 percent of the annual industrial wood harvest is processed for paper and paperboard. While it is true that “demand for paper and other forest products provides an incentive to keep growing, harvesting and regenerating planted forests,” says Covington, paper producers are working to sustainably manage the world’s forests, and the industry need not be a cause of deforestation. “Through proper management with independently certified forestry standards, the supply of paper – fundamental to humankind’s development – can remain so responsibly into the future.”

The State of the Earth’s Forests

By Eric Justian

Providing a more in-depth look at the world’s forested areas, this article discusses variables affecting our forests, and explains the economic factors that have driven change in the past and must be considered for a sustainable future. “The important thing is for nations to focus on actually using forests as permanent and invaluable resources,” Justian writes. “As nations do that, they protect and promote those resources. This is where businesses and governments can and do work together toward a globally healthy, sustainable goal. In that goal, the world is moving in the right direction.”

Certification: Building Standards for Sustainable Forests

By Jan Lee

“Pretty much anyone who works in sustainable forestry these days will tell you that certification is the cornerstone of a responsible eco-conscious forestry program,” writes Lee. This article outlines the primary and secondary benefits of certification, and discusses the different certification programs available, as well as the distinct benchmarks offered by each.

Join the Forest Certification Movement to Meet Your Sustainability Goals

By Kathy Abusow

Today, only about 10 percent of the world’s forests are certified, which represents about a quarter of global round wood production. “It’s vitally important for all of us to increase the percentage of timberland that is certified to a credible standard, while also promoting responsible forestry on uncertified lands,” says the author.  This article outlines steps business leaders can take to support the certification movement and promote sustainable forestry.

Responsible Forestry: Can Certification Save Our Forests?

By Mike Hower

Human society, with its economic and material needs, relies on the resources provided by our planet’s forests; yet, absent of human intervention, natural factors like storms, pests, and diseases also consume those resources. Writes Hower, “Can we find a middle ground to maintain the health of the forests and also use them responsibly for present and future generations?” This article compares two leading certification programs – SFI and FSC – and explains their differences. As Hower concludes, “In a world of depleting forest stocks, any effort toward responsible forestry is a step in the right direction.”

Phil Riebel
President, Two Sides U.S., Inc.

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Case Study:  The Cost of Direct Mail versus Email Invoices

This blog appeared in the series “Two Sides to Sustainability” by Phil Riebel in Printing Impressions on December 5, 2013

Every now and then I come across a study that flies in the face of conventional beliefs.  This one in particular interested me because of our ongoing campaign to remove “anti-paper” green claims used to promote “lower cost” electronic billing.  It seems that the “lower cost” feature is now also being questioned by some.  Let’s take a look.

In 2009, a young Danish company called Natur-Energi A/S took on a challenge to create a better communication tool that would increase the number of invoices paid on time.  Natur-Energi is dedicated to locating, generating and delivering simple and effective energy supplies and solutions that result in lower CO2 generation.  Their customers are, for the most part, private small and medium-sized companies who are committed to CO2 reduction and slowing climate change.

According to an article in the August 2013 issue of Fresh Data (an on-line resource from Data Services Inc.), a case study details how Natur-Energi decided to test whether switching to paper invoices with a new population of customers would improve the speed of payment.  The study’s objective was to establish what effect digital invoicing has on customers and whether switching to invoices sent via physical mail could improve the on-time delivery of payments with those customers.  Secondly, the campaign would investigate whether digital invoices were cheaper than physical mail in regard to overall operational costs.

A test population group of 2,879 new customers was selected and their behavior through a two-month billing and payment cycle was carefully monitored.  Records were kept of the type of invoice sent, date and medium of the first and second reminders, traffic to Customer Service and date of write-off.

What they uncovered is good news for the paper industry.  According to the case study, evidence shows that new customers pay the required amount significantly later if they receive their invoices by email, compared to physical mail.  Natur-Energi discovered that sending invoices via email actually increased their overall costs. 

The survey found that 59 percent of customers receiving the invoice via email had to be sent a reminder, while only 29 percent of customers receiving the invoice via mail required a follow-up message.

After the first reminder, the customer helpline saw activity increase 80 percent from the customers who received email invoices which created a large strain on the company’s customer service telephones as well as personnel. Only 50 percent of the customers who received their invoices via email reached out for help. That is to say, 47 percent of those receiving an initial invoice by email called Customer Service after a reminder meaning only 14.5 percent of customers receiving an initial invoice via direct mail called Customer Service.

The survey clearly states:

  • A call to Customer Service was calculated to cost about $9 per call. On these calls, the customers were asked why they had not paid on first billing. The common responses were that either they had not received the first bill, or “Maybe it’s in the SPAM folder.”  Or, put another way, about 38 percent of the customers billed by email ended up costing the company an additional $9 (80 percent of 59 percent).  However, only 14.5 percent of those billed by mail cost the company that $9 (50 percent of 29 percent).
  • And, of course, there were non-payers in both groups who failed to pay after a second bill and the management of each of these customers was customer specific and calculated to cost on average of  $11.
  • The bottom line is that it cost the company $3.25 per customer to get paid by paper invoice and $5.75 per customer billed by email.

With every new reminder that had to be sent out, costs increased significantly for those customers needing an extra push to make their payment.  What Natur-Energi experienced by using paper invoices was a savings of 42.8 percent of the associated costs.

Another interesting element of this experiment? Direct mail postage is pricey in Denmark at almost twice what is in the United States.  It seems to makes sense to us then that the case becomes even stronger for mailing invoices in the U.S. market where the postage cost is so much lower.

According to Natur-Energi CFO Gert Lund Storgaard, “Liquidity is a vital success factor in a new and fast growing company, and we will continue to send physical invoices to new customers for this reason.”

We couldn’t have said it better ourselves.

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This blog appeared in PI World on November 7, 2013 and has been re-posted here with permissions of PIWorld.

There are many debates today about whether technology is helping or hindering learning. Many school administrators want to be the first to adopt new technology because they feel their schools are being judged as inadequate if they don’t keep up with changing resources. But we have to ask the question, “Are they considering all of the options that can help students succeed?” When you consider the negatives of learning from a screen, as well as the cost of purchasing, maintaining and updating electronic devices, is this really the best approach to learning?

Based on a multi-country survey commissioned by Two Sides in September of 2011, we have qualified what we already believed…that many consumers (~70 percent), including 18- to 24-year-olds, prefer reading from paper. In fact, according to a study by O’Hara, K. and A. Sellen in 1997 called A Comparison of Reading Paper and On-line Documents, we may actually learn better from a book, newspaper or printed report than we do using a computer screen.

So why are we pushing so hard to get technology into the classroom?

According to an article in the Chronicle Herald on July 2, 2013, Peter Reiman and Anindito Aditomo of the University of Sydney recently conducted an analysis of the research literature about the impact of technology on student achievement. Their findings were published in the International Guide to Student Achievement (2013). They conclude that most studies show only a moderate academic benefit from technology and that “the effect of computer technology seems to be particularly small in studies that use either large samples or randomized control groups.”

What this tells us is that there are limited benefits to using technology in the classroom…at least in today’s world. Schools need to take a broader approach to improving learning by considering all options of the education process including the basics such as environment, experienced teachers, strong curriculum and all different forms of resources.

In his 2011 book “Focus: Elevating the Essentials to Radically Improve Student Learning,” renowned education writer Mike Schmoker demonstrates that schools focusing on three key things (a content-rich curriculum, sound lessons and purposeful reading and writing in every discipline) substantially outperform schools that do not. According to Schmoker, technology is unnecessary when it comes to improving student achievement and too much emphasis on technology can get in the way of the essentials of learning.

Technology can also be a distraction for students and contributes to multi-tasking and disappointing grades and performance. Laptops may actually hinder students’ ability to learn, providing a distraction and even affecting students sitting near their owners, according to a stunning new Canadian report. With laptops and tablet computers pervading the modern classroom, the report suggests that paper and pencil is less distracting overall.

“We really didn’t think the effects would be this huge,” explained McMaster University researcher Faria Sana, who co-authored the study with fellow doctoral student Tina Weston. “Those students who multitasked on their laptops performed significantly worse than the pencil pushers—and surprisingly, the effect even reached to students sitting near the laptop users,” Sana said.

What we are learning is that paper and pencil are very effective ways to learn since these traditional tools are less distracting and easier to rely on in all circumstances.

The real question here is, “Are the schools determining the best ways for their students to study and learn, or are they just another group jumping blindly on the technology bandwagon and perhaps forgetting about the educational value of print and paper?”

We must continue research on this topic and provide examples and resources to help educators and parents understand the key role that paper plays in the classroom…and how it can ultimately lead to better learning and comprehension.

Phil Riebel
President, Two Sides US, Inc.

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Kudos to the team at Keep Me Posted for a great video that spells it out…with a British twist!

A group of charities, consumer watchdogs and postal operators in the UK recently launched a new campaign to stop banks, utilities and telecoms firms from forcing their customers to use paperless billing.  The “Keep Me Posted” campaign warns that switching bills and statements to digital channels is not always suitable for a “large proportion” of UK consumers, but businesses have been looking to switch transactional mail to electronic channels in order to save on cost.  Sound familiar?

The Keep Me Posted campaign wants businesses to adopt a “Right to Choose” pledge demonstrating their commitment to allowing customers to decide how they receive their important communications.

So why do we care here in the states?  Because the UK campaign highlights many similar statistics that we have seen here in North America through a recent, independent survey and helps bring those results to life.  The outcomes are comparable and can have a global message and impact.

For example, as pressure to go paperless from banks, utilities, telecommunications companies and other service providers grows, a majority of U.S. consumers want to keep the option to receive paper bills and statements, according to a nationwide survey conducted for Two Sides US  by research firm Toluna.  Similar results were also found in an earlier National US survey conducted by Infotrends on behalf of Consumers for Paper Options and in the UK by Two Sides U.K.

We think our US  survey results speak for themselves…and for people in support of paper correspondence options:

  • 64% of consumers say they would not choose a company that did not offer a paper bill option.
  • 88% want to be able to switch between electronic and paper bills without difficulty or cost.
  • 72% agree that print and paper can be an environmentally sustainable way to communicate if responsibly produced, used and recycled.
  • 50% of consumers either do not believe, feel misled by or question the validity of claims like “Save Trees, Go Paperless” and “Go Green, Go Digital.”
  • Over 84% of people agree that e-billing and e-statements are being promoted to save costs.
  • 91% of consumers say they are unwilling to pay for paper bills.
  • 44% prefer to receive bills by postal mail only.
  • 59% of consumers would refuse to switch to electronic bills and statements or would not take action when asked to do so.
  • 50% of consumers read their bills and statements received both electronically and by postal mail; only 15% read bills which they receive by email only.
  • 34% of consumers are clearly ‘home printers’ with 20% printing up to 20% of their bills and 8% printing between 80% and 100% of their bills. 66% don’t print out any bills at home.

If you haven’t already, check out the full survey report.  It is available to Two Sides members at http://www.twosides.us/Members-Only-Page

And let us know your thoughts on the “Keep Me Posted” video!

Phil Riebel
President, Two Sides US

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Any first-year marketing undergrad can tell you that successful selling comes from building trust and listening to customers.  So, why are many U.S. banks, telecom companies and utilities turning a deaf ear to the majority of consumers who say getting paper bills and statements is important to them?

Just about anybody can tell you that the push to go paperless is really about cost savings. In fact, 84% of people in a recent Two Sides survey agreed that paperless bills and statements are being promoted to reduce costs.  But how much does cost cutting benefit the bottom line if companies are losing customers as a result?  In that same survey, 64% of consumers said that when they’re shopping for a new service provider, they would skip companies that don’t offer the option of a paper bill.   Nearly six in 10 also said they would refuse to switch to e-bills and statements or would not take any action if asked to do so.

Most consumers aren’t buying the companies’ “go paperless, go green” marketing claims either.  According to the survey, half of consumers do not believe, feel misled by or question the validity of such claims.   Nearly three quarters, 72%, believe that when print on paper is responsibly produced, used and recycled, it can be an environmentally sustainable way to communicate.   The survey also found that about a third of people who receive electronic bills and statements print them out at home, so the claim that e-billing is paperless isn’t really true in many cases.

Some may believe that a single survey doesn’t provide enough evidence to make the case for any particular point of view, but even the most skeptical observer can’t deny the growing body of research that shows consumers want a choice when it comes to paper versus electronic billing.  In a national survey conducted by Consumers for Paper Options, 80% of consumers said it’s not okay for companies to force electronic-only bills and statements on their customers.  87% agree the main reason companies want to shift customers to electronic delivery formats is to save money, not to be environmentally responsible.  Similar sentiments were expressed by Britons in surveys conducted by Two Sides U.K. and Keep Me Posted, a broad-based coalition of organizations whose members depend on postal mail.

To me, the decision to continue offering free, paper-based billing options is a no-brainer, especially in industries like telecommunications and banking where competition is fierce.  Consumers have made it pretty clear that paper bills and statements are an important option they want to keep.   When the research data show that even a majority of technology savvy under-25 year olds share the belief that paper options should be preserved, billing companies must ask themselves three important questions:

  1. Can we truly afford to ignore the majority of our customers?
  2. What will be the long-term reputational (and potential legal) implications if we willfully disenfranchise the nearly 30% of American households that don’t have regular internet access, including 45% of seniors who don’t own computers (U.S. Department of Commerce, 2011)? and,
  3. How long will it be before the U.S. Federal Trade Commission takes notice of the vague, unsubstantiated environmental claims we’re using to disguise our cost-saving efforts?

I’m certainly not suggesting that e-billing is a bad thing – it has a lot of positive benefits, including convenience.    But most consumers want and many need paper options.   Companies that dismiss this fact risk losing business.  And those that continue to use unverifiable claims like “go paperless, save trees” as a green cloak for cost cutting risk greater scrutiny by the U.S. Federal Trade Commission.

Kathi Rowzie is a Two Sides guest blogger and a sustainability communications consultant with The Gagliardi Group in Memphis, Tennessee.

For information on the successful Two Sides educational campaign that is helping leading U.S. companies change their messaging to meet best practices for environmental marketing as outlined in the U.S. FTC Green Guides, click here.

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Over the last year, Two Sides made the transformation from new kid on the block to familiar advocate for the sustainability of print on paper.  Our membership continues to grow and our collective voice is getting stronger every day.  Even more exciting, we’ve extended our reach and effectiveness where it really counts – to the C-suites of many major U.S. companies and to American consumers.   Following the strategic guidance of the Two Sides U.S. Board of Directors, our ambitious 2012-2013 Marketing and Communications Plan built on past successes and incorporated new efforts to put an end to anti-paper environmental marketing claims and share the news that Print and Paper Have a Great Environmental Story to Tell.

Membership – As of July 1, 2013, 2013, Two Sides U.S. has 60 commercial members  from across the Graphic Communications Supply Chain, including paper producers, merchants, printers, envelope manufacturers, and 34 allied organizations and partner members.  Internationally, the Two Sides network includes more than 1,000 members.

Paperless Claims Initiative Two Sides launched this nationwide education effort in July 2012 to encourage leading U.S. companies to end the use of unsubstantiated marketing claims that electronic billing and customer communications are better for the environment than paper communications.  The campaign initially engaged about 50 companies, primarily in the financial services, telecommunications and utilities industries. While time-consuming, our systematic educational approach is working. Ten companies have removed their anti-paper environmental claims and we are currently in discussions with several others.  In March 2013, we launched Phase II of this initiative with a second round of communications.  With input from members and others, our potential target list has grown to more than 200 companies.   This initiative is patterned after a similar, highly successful program conducted by Two Sides in the United Kingdom.

TS US PrintSolutions002 10 875H x 8 125Wmm  col woman 2_4_13Ad Campaign To address misconceptions about the sustainability of print on paper identified by Two Sides research, the No Wonder You Love Paperad campaign was designed to educate consumers that print media is sustainable, made from a renewable resource and supports sustainable forest management, and to promote the reading experience and enjoyment of printed magazines and newspapers.   The campaign includes a user-friendly companion website for consumers (www.youlovepaper.info/us). To date, several ads have appeared in Print Solutions and Gravure magazine.  The first consumer-facing ads appeared in the digital version of Inc. magazine in April and most recently in the June issue of National Geographic.  Over the next year, Two Sides is seeking free advertising space in business, trade and consumer magazines and newspapers.

Response to Anti-Paper Initiatives – In addition to its focused campaign on addressing paperless claims, Two Sides often responds to new initiatives aimed at encouraging consumers to “go paperless” for environmental reasons.  Most notable during the past year were responses to Toshiba’s proposed “No Print Day” and Google’s participation in the Paperless2013 initiative. Both were successful in removing anti-paper green messages thanks to the actions of Two Sides and it’s allies.

Two Sides U.S. websiteWebsite – The Two Sides website, www.twosides.us, continued to be a valuable resource for members and the general public, providing the latest news, research, case studies, tools and useful facts about the sustainability of print and paper.  We added a new section on Environmental Marketing Best Practices for Print and Paperin late 2012 and will be adding a new section on Responsible Production and Use of Print and Paper in the coming months. The site is updated monthly and members receive email notification of new items that have been added.  For the quarter ended March 31, 2013, the website had more than 10,000 visits.  There are about 400 visits per week to the site.

Member Support – Two Sides supported its members’ efforts to promote the responsible production and use of print and paper throughout the year with a variety of presentations, materials and other resources available on the Member Only sections of our website

Myths and Facts Sheets – Two Sides updated our series of fact sheets that cite well-known, credible sources to dispel the common myths about the sustainability of print and paper.  The fact sheets are available to anyone on the Two Sides website at www.twosides.us/mythsandfacts.

brochureMyths and Facts Brochure – We updated our popular brochure designed to make it easier for members to share the Myths and Facts about print and paper. A customizable version of the brochure with high-resolution artwork is available to members; a low-resolution version of the generic brochure is available to anyone.

paperlessnotgreener-tnNews Media – Two Sides distributed news and information through the media and was featured in a number of business and trade publications.

Social Media – Outreach via social media included regular posts to our new Facebook page (www.facebook.com/twosidesusa), LinkedIn (www.linkedin.com – Two Sides US group), Twitter (twitter.com/twosidesUS) and the Two Sides blog (twosidesus.wordpress.com).  The number of Two Sides followers is growing weekly.  Please join us at the above links!

Conference Participation – Two Sides presented at/participated in a wide variety of industry meetings over the past 12 months, including RISI North America, Maine Pulp and Paper Association, Graph Expo 2012, TAPPI Student Summit, Gravure Publishing Conference, Envelope Manufacturers Association spring meeting, Paper Shipping Sack Manufacturers Association, and the 2012 Gravure Association of America Environmental Workshop.

Webinars and Presentations to Member Companies – Two Sides hosted/participated in over a dozen webinars and face-to-face presentations to introduce the organization to prospective members, to review the many features available on the Two Sides website and to educate on the do’s and don’ts of environmental marketing. Two Sides also hosted webinars for members and other stakeholders on topics related to the sustainability of print and paper, including “An Introduction to the Forest Legality Alliance” and “Sustainable Plantations.”

Member Satisfaction Survey – In June 2012, Two Sides conducted its first annual member satisfaction survey to gauge member attitudes about the organization’s progress and guide it in refining and expanding its efforts.  We received great feedback and results show that we are on the right track.  Members can access the full report on our Member Page.  Our second annual member satisfaction survey is planned for July 2013.

ENGO and Academic Partnerships – Two Sides has established partnerships with a number of environmental non-governmental organizations and U.S. colleges to share mutually beneficial resources and further expand our communications network.

  • Forest Legality AllianceWorld Resource Institute (WRI)/Forest Legality Alliance (FLA) – In July 2012, Two Sides joined the WRI-FLA, a global network dedicated to promoting the demand of forest products of legal origin, and to working with stakeholders along the supply chain to meet that demand.
  • DOVETAILDovetail Partners – In September 2012, Dovetail Partners Inc. joined Two Sides and Dovetail Executive Director Kathryn Fernholz was elected a member of the Two Sides U.S. Board of Directors. This collaboration offers opportunities to help clarify complex environmental issues related to the use of print and paper and in doing so, to increase people’s understanding of and their capacity to make good print- and paper-related business decisions.
  • Colleges and Foundations – The following U.S. Colleges and Foundations have joined Two Sides:
  • Cal Poly San Luis Obispo, Graphic Communication Department
  • Coggin College of Business, University of North Florida
  • Miami University Paper Science and Engineering Foundation
  • Paper Technology Foundation, Western Michigan University
  • State University of New York, Environmental Science & Forestry
  • University of Houston , Digital Media Program
  • University of Wisconsin, Stevens Point , Paper Science Foundation
Students at SUNY-ESF proudly wearing their new "choose paper" T-shirts

Students at SUNY-ESF proudly wearing their new “choose paper” T-shirts

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Who knows how to inspire us on paper more than National Geographic magazine?  With gorgeous photography and compelling articles, Nat Geo brings the earth’s natural wonders and most fascinating people into lives with the turn of a page. 

On the world beat page in the June issue of the magazine, you’ll also see the ad shown below – another in Two Sides’ No Wonder You Love Paper ad campaign (click here for our recent press release). The campaign was created to reinforce printed magazines and newspapers as an appealing and sustainable way to read, so we’re especially excited to be featured in National Geographic, whose commitment to sustainability is known worldwide.

Be on the lookout for more ads in the coming months, and don’t forget to check out the No Wonder You Love Paper website.  It’s filled with fun activities and great information on the sustainability of print on paper, and it has a downloadable Paper Myths and Facts brochure you can share with your family and friends.

 Throughout the coming year, Two Sides will continue to seek free advertising space in U.S. newspapers and magazines. Any publication interested in donating ad space should contact Phil Riebel at pnr@twosides.info or (855) 896-7433(855) 896-7433 (toll free).

Two Sides ad

Two Sides ad

June 2013 National Geographic Cover

June 2013 National Geographic Cover

World Beat page showing Two Sides ad

World Beat page showing Two Sides ad at bottom

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